FAQ

Order Processing

We want you to be happy with your purchase, and we want you to tell your friends about your positive experience. Orders received before 12 pm EST during the workweek (Monday through Friday, not including holidays) will be processed the next business day. After that time, please allow two business days. We can make special accommodations if a customer needs expedited service; please contact us if this is the case. If there is a backorder we will notify you promptly and see if you would like a comparable product, wait for the backordered product, or cancel the order. If we do not have all your items in stock we will check if you want a split shipment or wait until the entire order is ready for shipment. Therefore, in one order you may receive multiple shipments. Inventory can change dramatically from moment to moment, and while we have invested heavily in systems to streamline the supply chain, unfortunately, sometimes stuff happens that’s out of our control.

shipping

Our preferred shippers are USPS and UPS (USPS exclusively for APO/FPO). We accept forms of payment including IMPAC, Visa, MasterCard, American Express, and Discover. We also take bank checks and money orders; you'll have to wait for funds to clear before we process the order. We do not currently serve international customers through this webstore. If you are an interested international customer we can process your order manually, so we ask that you please contact us by email or phone. Note that packages shipped internationally will be claimed at full value for insurance purposes. Further we are not responsible for any additional duties or other fees levied after we ship. We ship internationally using UPS, FedEx and the US Postal Service.

Returns & Exchanges

We’re proud of our No Hassle Returns Policy: if you’re not completely satisfied with your order you have 30 days to return your merchandise for a refund or exchange. All items returned must be unused, in “new” condition, and still in their original wrapping. Items that have been damaged in packages that have been carelessly opened, with scissors, razor blades, box cutters, etc., will not be accepted for return. Simply contact us at returns at m-i-r dot com to obtain a Return Merchandise Authorization (RMA) number, with the following info: Your order number and your name Item(s) to be returned / exchanged If exchange, what is the desired new item Reason for return / exchange (this is just so we can improve our Customer Service not because we want to act like Big Brother) Please make sure each returned / exchanged item is covered under an RMA. RMA numbers have a validity of 30 days from the date of issue, unless an exception is approved. Please put your RMA number on both the outside of the package as well as inside with the returning goods. We will advise you which address to post at the time of issuing the RMA. Refunds will be granted to customers within 10 working days of our receipt and inspection of the goods. Regarding paying for shipping for returns or exchanges – put simply if it’s our fault, we pay all shipping expenses. If you’re exchanging then we split shipping – you pay to send the original product back to us, and we pay to send the new product to you. If you’re returning the product, then you pay return shipping, unless we screwed up (in which case we pay shipping) or unless you provide a reason we think is compelling why we should share the cost.

Payments

When you order from us online, the system confirms valid funds on the card, and sets aside those funds. This is called an authorization. However we do not actually charge you until the product ships, except under certain circumstances. First is if a product is backordered for more than 30 days, and you agree to wait, we will go ahead and charge you for the product. The reason is that the authorization is only valid for 30 days. The second reason we would charge prior to shipping is upon customer request, usually for Military/Federal customers who have budgetary timelines.

ARE THE NEW BOOKS DIFFERENT COLOR AND SIZE?

Yes, the outside Front and Back covers are military coyote brown and the inside pages are tan. The new books are an 1/8 in. smaller width ( 4.25 " vs. 4.375 ). The smaller form factor combined with a less dense page allows more compact book which is completely compatible with the full size THULS products and pages. New high impact plastic locking rings complete the package, keeping pages tight and orderly, fitting into most gear and cargo pockets.

IS THE PRODUCT JUST COATED PAPER?

No, this patented concept incorporates a specially manufactured paper replacement material that provides the user with a durable, re-writable surface that survives the harshest conditions,

CAN I USE IT IN THE RAIN?

The pages are completely waterproof, not just water resistant. Tests have submerged pages for 2 months with no detrimental effects.

WILL THE PRE PRINTED INFORMATION COME OFF WHEN I ERASE OR WIPE OFF MY NOTES WITH THE ALCOHOL PAD?

No, the printed information is completely encapsulated by an extremely durable water proof layer and is unaffected by the environment.

CAN I WRITE ON IT UNDERWATER?

Yes, using a standard pencil.

WILL MY MAP PENS RUN IF IT GETS WET?

No, its is specifically designed to accept map pens and the ink can only be removed with alcohol.

HOW CAN I ERASE THE WRITING ON MY REUSABLE FORMS?

Information written in pencil, a standard eraser will remove the writing. Information written with a map pen, a cloth or wipe with 90% alcohol will remove the writing.

HOW MANY TIMES CAN I ERASE PENCIL WRITING OR REMOVE THE INK FROM A PAGE?

Tests have shown the pages can stand up to a minimum of 200 cycles, that’s when we stopped out of boredom

CAN I GET BLANK LINED OR GRID PAGES IN THE SAME MATERIAL AND FORMAT?

Packs of blanks are available in packs of 5 and are sold separately.

Coming Soon

STāNOTES will be available soon